labor

Restaurants’ new legal obligations

Here’s a sampling of the restaurant-relevant laws and regulations that went into effect with the New Year.

Mystery shopping secrets

We sent mystery shoppers into more than a dozen chains for a look at the operations through the customers’ eyes. Which chain topped our secret diners’ lists? The answer may surprise you.

Getting a better handle on the consumer could require a change in your vocabulary. Repeat after me …

Fast casual’s latest theft, quality really is king, servers learn to love tech, fuggedabout New York’s new political slap and a growth demon picks up the pace.

Corner Bakery Cafe shows why a company that plays together stays together.

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

Chains get real about their food, a different view of mall restaurants’ prospects, giving the French some credit and the high cost of a halo.

If a restaurant staff knew how much a broken dish or glass cost to replace, they might be more careful when handling it—especially if they benefited from the savings in breakage.

Recent updates to the Affordable Care Act brought relief. The employer mandate was delayed until 2016 for companies with 50 to 99 employees.

A return to COEX yields some stealable practices from restaurateurs you probably don’t know but should.

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