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Restaurants’ new legal obligations

By Peter Romeo on Jan. 03, 2014

Here’s a sampling of the restaurant-relevant laws and regulations that went into effect with the New Year.

Mystery shopping secrets

 By Joan M. Lang on Jan. 06, 2014

We sent mystery shoppers into more than a dozen chains for a look at the operations through the customers’ eyes. Which chain topped our secret diners’ lists? The answer may surprise you.

Your consumer lingo decoder ring

By Peter Romeo on Jan. 23, 2014

Getting a better handle on the consumer could require a change in your vocabulary. Repeat after me …

The week’s 5 head-spinning moments

By Peter Romeo on Jan. 24, 2014

Fast casual’s latest theft, quality really is king, servers learn to love tech, fuggedabout New York’s new political slap and a growth demon picks up the pace.

Party on

By Kelly Killian on Feb. 02, 2014

Corner Bakery Cafe shows why a company that plays together stays together.

Workforce

The wonderful wizards of the workplace

By Kelly Killian on Feb. 02, 2014

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

The week’s 5 head-spinning moments

By Peter Romeo on Feb. 14, 2014

Chains get real about their food, a different view of mall restaurants’ prospects, giving the French some credit and the high cost of a halo.

No-break buy in

By Peter Romeo on Feb. 18, 2014

If a restaurant staff knew how much a broken dish or glass cost to replace, they might be more careful when handling it—especially if they benefited from the savings in breakage.

Obamacare Watch: Relief in the details

By Kelly Killian on Mar. 02, 2014

Recent updates to the Affordable Care Act brought relief. The employer mandate was delayed until 2016 for companies with 50 to 99 employees.

5 ideas from the Chain Operators Exchange

By Peter Romeo on Mar. 04, 2014

A return to COEX yields some stealable practices from restaurateurs you probably don’t know but should.

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