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Workforce

What unionized Starbucks employees are demanding in their contracts

 By Peter Romeo on Mar. 24, 2023

Working Lunch: The big ask is for a guarantee of 37 scheduled hours per week, set months in advance.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

Operations

In the U.S., tipping has a complex and controversial history

By Jonathan Maze on Mar. 21, 2023

The American style of tipping your server emerged during reconstruction and took decades to be accepted. But it became entrenched during Prohibition and is now a deeply ingrained social norm.

Consumer Trends

As tipping spreads, restaurants risk ticking off customers

By Joe Guszkowski on Mar. 21, 2023

The pandemic and its aftermath have upended tipping etiquette in America, leaving consumers frustrated and confused even as many pony up for the extra charges.

Operations

Mandated vacation time, bring-your-own to-go packages, a warning on service fees

By Peter Romeo on Mar. 17, 2023

A review of recent legislative and regulatory activity finds government officials eyeing a number of measures with implications for restaurants.

Workforce

Restaurants and bars near a full job recovery

By Jonathan Maze on Mar. 10, 2023

Food services and drinking places added nearly 70,000 jobs in February, according to new federal data. They are now 100,000 jobs short of pre-pandemic levels.

Operations

Aramark and Triple B Hospitality Group team up to bring more equity to the foodservice industry

By Reyna Estrada on Mar. 09, 2023

Triple B, a Black-owned foodservice provider for workplaces, schools and event venues, will help Aramark clients overcome labor challenges and improve their diversity.

Workforce

NYC scales back proposed wage hike for delivery workers

By Joe Guszkowski on Mar. 07, 2023

Third-party couriers now stand to earn $19.96 an hour by 2025, nearly $4 less than what was originally proposed.

Workforce

US Foods tries weekend deliveries

By Peter Romeo on Mar. 07, 2023

Deliveries have been added on Saturdays and Sundays to provide more scheduling flexibility to employees, but customers have discovered a labor benefit as well.

Financing

Franchises navigate tough waters in their bid for growth

By Jonathan Maze on Mar. 02, 2023

For franchises, growth is paramount. But accomplishing that is proving more difficult thanks to rising interest rates, construction costs and labor issues.

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