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Workforce

Shareholders push Denny's and Dine to look at ending tip credit

By Joe Guszkowski on May 05, 2022

The pension funds for New York state and New York City have joined calls for the companies to study the impact of higher wages. The moves are being backed by advocacy group One Fair Wage.

Workforce

Applebee’s parent bets tech can make up for fewer workers

 By Joe Guszkowski on May 04, 2022

Dine Brands is investing in handheld server tablets and exploring robots to help ease a nagging staffing shortage.

Workforce

Hospitality hiring rises, but so does turnover, new stats show

By Peter Romeo on May 03, 2022

Restaurants' labor problem is shifting back to retention as much as recruitment.

Operations

Workplace regulators eye new safeguards against excessive heat

By Peter Romeo on Apr. 29, 2022

With forecasts calling for a hotter-than-normal summer, many state and federal agencies are looking for better ways of protecting kitchen workers and other employees exposed to high temperatures.

Workforce

Starbucks says union 'agents' are harassing non-supportive guests and employees

By Peter Romeo on Apr. 28, 2022

The chain has asked federal labor regulators to halt the intimidation as relations between Starbucks and the union continue to sour.

Technology

Jack in the Box will test robots to make fries, pour drinks

By Joe Guszkowski on Apr. 26, 2022

The chain is partnering with Miso Robotics to use Flippy and Sippy at one restaurant with the possibility for more.

Leadership

What restaurant execs can learn from Disney's battle with Florida

By Restaurant Business Staff on Apr. 25, 2022

Sticking to its political policies has put the entertainment giant at odds with Gov. DeSantis. Was the turmoil worth it?

Workforce

McDonald’s will reward employees based on customer shout-outs

By Jonathan Maze on Apr. 20, 2022

Under the company’s “Thank You Crew” initiative, franchisees provide personalized “surprise and delight” rewards to employees who do everything from providing extra special service to saving a customer’s life.

Technology

Chili’s workers find robots to be a helpful addition

By Joe Guszkowski on Apr. 19, 2022

The chain is bringing Rita the Robot to 51 more locations after tests showed employees are making good use of her.

Workforce

Robots lend a cyborg marketing hand to 7 California hotels

By Peter Romeo on Apr. 19, 2022

As room service deliverers, the droids have proven a draw for nearby residents, according to owner Seaview Investments.

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