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Workforce

Why the Michigan State School of Hospitality broadened its curriculum

 By Alicia Kelso on Jun. 11, 2026

The program, which marks its 100th anniversary next year, has placed a bigger emphasis on business topics like real estate.

Leadership

What makes Cava restaurants perform better? Having an assistant GM

 By Lisa Jennings on May 21, 2026

The newly created position is already moving the needle for the fast-casual chain. Now Cava wants to build an "owner-operator" mentality.

Workforce

Restaurant operators need to keep immigration reform top of mind

By Lisa Jennings on May 18, 2026

It may seem hopeless, with Congress unable to act. But the aggressive deportation policies are hurting restaurants, said panelists at the National Restaurant Show. It's not a partisan issue, it's an economic one.

Technology

Chuck E. Cheese taps AI to help fight fraud

By Joe Guszkowski on May 12, 2026

The food-and-games chain is using an AI-powered camera system to flag suspicious activity at the point of sale in real time.

Operations

Applebee's wants managers spending more time in the dining room

By Joe Guszkowski on May 07, 2026

The casual-dining chain is prioritizing facetime between managers and customers as it looks to improve the service in its restaurants.

Workforce

The understaffing of restaurants is costly, and likely to get worse

By Lisa Jennings on Apr. 24, 2026

A new report by the National Restaurant Association details how lack of staff is not just an inconvenience. It can materially impact growth, service and sales.

Workforce

Why the Texas Restaurant Association is leading the conversation on immigration reform

By Alicia Kelso on Apr. 14, 2026

Immigration declines are hurting a lot of restaurants. The Texas Restaurant Association has brought together different groups to find a long-term solution.

Workforce

How one restaurant tackles the pay gap between front- and back-of-house workers

By Lisa Jennings on Apr. 03, 2026

The New Jersey restaurant Lita operates with a unique model to ensure a living wage. It may not be for everyone, but it solves an enduring problem around the sharing of tips.

Workforce

Starbucks is adding new incentives for its baristas

By Jonathan Maze on Apr. 02, 2026

The coffee shop giant said that workers can earn up to $1,200 a year based on store performance. The company is also expanding tipping, speeding pay and promising more promotion opportunities.

Workforce

Food delivery drivers feel the pinch of high gas prices

By Joe Guszkowski on Mar. 26, 2026

Couriers for apps like DoorDash and Uber Eats may become more selective or take a break from driving entirely, though restaurants shouldn’t notice a difference in the short-term.

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