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How Urban Belly got menu consistency, retail products and flavor in one move

As a classically trained chef who came up through the ranks of fine dining (Bouley, Charlie Trotter’s, Tru), Bill Kim knows about building flavor and...


The future of tea is more than hot or cold

Tea is the most consumed beverage, after water, in the world. Here in the U.S., however, coffee rules. That may change.

After closing its Teavana tea cafes, Starbucks is shutting down the retail component of the business as well, with plans to close all 379 Teavana retail stores within a year.

Communication improves performance. Happier guests come back.

It’s not going to do you much good if you go broke outfitting the back of the house. But if you use a little creativity here, a little elbow grease there, you can have a first-rate kitchen with money to spare. Take a look at what these inventive operators did with a little money and a lot of ingenuity.

Many consider restaurants to be on the cutting edge of eating trends, but when it comes to new products, retail often leads the charge.

When Smokey Bones changed its name from “Barbeque & Grill” to “Bar & Fire Grill” in 2009, the rebranding didn’t stop with the signage. The 10-year old concept began remodeling its 67 restaurants to focus on the bar, making the area larger and installing TVs, high-tops and stools to encourage socializing

Despite the specialty coffee craze at limited-service restaurants, regular hot coffee still accounts for the highest level of reported consumption among...

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