Famous Dave’s lifts the napkin off its delivery-only concept

 COO Geovannie Concepcion reveals more details about casual dining's latest scaled-down venture.

The Famous Dave’s barbecue chain revealed last week that it plans to develop a delivery-only format to capitalize on the off-premise sales boom, a popular strategy these days among casual-dining chains. Red Robin, for instance, now has five delivery-only units open, and two concepts in Bloomin’ Brands portfolio, Outback Steakhouse and Carrabba's Italian Grill, are collaborating on eight delivery-and-takeout-only combo units.

An interview with Famous Dave’s COO Geovannie Concepcion provided additional details about what the chain’s new venture might be like. Here’s what he divulged.

RB: What name will be used for the delivery-only outlets?  
Concepcion: The name of the new locations will remain Famous Dave’s BBQ.

Q: Will it indeed be delivery-only, i.e., no takeout as well as no dine-in service? 
A: We are looking at reducing some large footprint stores to counter service, with smaller dine-in footprints and delivery-only models. The function of the restaurant will depend on the market and the available real estate.

Q: Will the menu be the same as the one in a conventional Famous Dave’s? 
A: No, the menu will be more limited. Guests can expect to see 25% to 40% of the full menu, depending on the market.

Q: What service will be providing the delivery aspect? 
A: We have national agreements with Uber Eats, Grubhub, DoorDash and Amazon. We will also work on a regional basis with smaller providers.

Q: Will all the delivery be done by a third-party, or will self-delivery be tested too? 
A: We will do self-delivery on catering, and will test self-delivery in some more rural markets.  

Q: Will alcohol beverages be delivered along with the food?
A: Not at this time. 

Q: How many people will it employ versus the staff of a conventional Famous Dave’s?
A: This is dependent on sales. Generally with this volume we can anticipate 25% of the normal staff.

Q. What is the construction cost, and how does it compare to the cost of a full-sized unit? 
A. This is market-dependent. For delivery-only, construction costs are significantly lower than our normal build outs, ranging from $300,000 to $750,000, versus $1.2 million to $1.8 million [for a conventional unit.] We are also looking at shared kitchen space with minimal initial investment.


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