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Technology

California puts end to questionable third-party delivery practice

Delivery companies will now need a restaurant’s consent to be listed on their platforms.

Technology

DoorDash accused of steering orders from non-partner restaurants

A lawsuit alleges the delivery company is listing these restaurants as closed or too far away in an attempt to redirect guests to official partners.

Technology

Mobile ordering takes off, thanks to COVID

By Jonathan Maze on Sep. 23, 2020

The long-growing service has flourished during the pandemic, providing chains with some unexpected opportunities.

Technology

U.S. reps call for investigation of delivery services

By Joe Guszkowski on Sep. 23, 2020

Market concentration has given the companies unfair leverage over restaurants, the officials wrote in a letter to the FTC.

Technology

3 unique delivery models to watch

By Joe Guszkowski on Sep. 22, 2020

These companies aim to be more restaurant-friendly, with lower fees and more focused service.

Technology

Can ghost kitchens bring restaurants back to life?

By Joe Guszkowski on Sep. 20, 2020

The off-premise-only facilities are taking off, while lots of restaurants are still struggling. Some say ghost kitchens are a solution.

Technology

Postmates becomes NFL’s 1st delivery partner

By Joe Guszkowski on Sep. 10, 2020

The multiyear agreement could be especially significant this season as more fans watch from home and potentially order more delivery.

Technology

KFC partners with DoorDash at 3,000 stores

By Joe Guszkowski on Sep. 08, 2020

DoorDash becomes the chicken chain’s largest delivery provider after an exclusive deal with Grubhub fell apart.

Operations

Outback's parent tries a virtual chicken restaurant

By Peter Romeo on Sep. 08, 2020

Tender Shack features platters and sandwiches for delivery from a dozen Carrabba's units.

Consumer Trends

Delivery services have room to improve, consumers say

By Joe Guszkowski on Sep. 01, 2020

More than 20% of delivery customers encounter problems every time they order, a new survey found.

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