delivery

Operations

Unexpected drop in 3rd-party delivery sales deflates Noodles & Co.

CEO Drew Madsen said the fast casual is tweaking its delivery pricing markups, which were partly to blame for a 5.8% decrease in traffic at company units during the third quarter.

Workforce

Delivery is literally proving a pain for restaurant workers

Workers' comp claims for back injuries are on the rise, according to major insurer AmTrust Financial Services. It blames "the delivery economy."

Members of the third-party delivery company’s DashPass program will get discounts on the ride-sharing app. It's an effort to drive more consumers to DashPass and compete with rival Uber.

Couriers can now use the Amazon Key service to enter some lobbies and gated communities, simplifying the delivery process.

Tech Check: If you think the business is booming now, just wait until these tailwinds kick in. There's just one thing giving us pause.

The Bottom Line: The bifurcation of the restaurant industry can be seen even within brands as some customers slow their visits while others flock to higher-priced delivery.

Parent JustEatTakeaway is focusing on profits over growth in North America and is limiting its investments in its U.S. third-party delivery business.

The new feature launched Wednesday in New York and Chicago with support from local food influencers. It’s the delivery app’s first foray into user-generated content.

The fast-growing digital food hall chain opened an outlet inside a Cumberland Farms, and a second location of the c-store chain is offering three Wonder brands as hot food options.

Tech Check: Despite concerns about affordability, demand for delivery is picking up and has plenty of room to run, new data shows.

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