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delivery

Operations

Ghost kitchens are dead. But new models arise from the ashes

 By Lisa Jennings on Feb. 02, 2024

The pioneers who created commissary-style, shared kitchens for rent have closed, pivoted or shown signs of struggle. But elements live on in a variety of new delivery-forward concepts that some call ghost kitchens 2.0.

Operations

NYC is forming a watchdog agency to regulate delivery services

By Peter Romeo on Jan. 26, 2024

Mayor Eric Adams says discussions are already underway to launch a Department of Sustainable Delivery for the city, noting it'd be the first of its kind in the nation.

Marketing

Melting Pot dips into the direct-to-consumer market

By Peter Romeo on Jan. 19, 2024

The fondue chain is selling do-it-yourself meal kits through a partnership with Omaha Steaks.

Financing

Grubhub will pay Massachusetts restaurants $3.5M to settle a lawsuit that it overcharged for delivery

By Jonathan Maze on Jan. 17, 2024

The state's attorney general's office sued the third-party delivery service in 2021, saying that it violated Massachusetts' pandemic fee caps.

Financing

Is this the end of in-house pizza delivery?

By Jonathan Maze on Jan. 02, 2024

The Bottom Line: Two California Pizza Hut operators are getting rid of their own delivery services in advance of the state’s fast-food minimum wage. The potential implications of that move are enormous.

Financing

McDonald's now generates more delivery sales than Domino's

By Jonathan Maze on Dec. 15, 2023

The Bottom Line: The burger giant generates $16 billion in global delivery sales, more than any other quick-service restaurant chain.

Technology

Order cancellations cost the typical restaurant up to 3% of digital sales, new data show

By Peter Romeo on Dec. 13, 2023

A study from the tech supplier Otter found that the usual causes are a delivery taking too long or a kitchen being unable to keep up with incoming orders.

Consumer Trends

Grubhub reveals the most popular takeout and delivery orders of 2023

By Patricia Cobe on Dec. 12, 2023

The platform’s annual report tracks more than sales. It provides a snapshot of the eating and drinking trends driving diners’ decisions.

Consumer Trends

The holiday season is looking particularly merry for restaurants this year

By Peter Romeo on Dec. 06, 2023

Projections call for heavy purchases of both on-premise and to-go meals, while consumers are already spending more on gift cards.

Emerging Brands

Mamahuhu hopes to spark 'third wave' that builds on legacy of Chinese-American mom and pops

By Lisa Jennings on Dec. 06, 2023

Chef Brandon Jew takes on the fast-casual challenge of scaling quality food at an accessible price in a Panda Express-dominated segment. But you won't find Chrysanthemum Salad at Panda Express.

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