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Technology

Grubhub overwhelmed after offering New Yorkers free lunch

 By Joe Guszkowski on May 17, 2022

The company’s app and website crashed on Tuesday due to “unprecedented” demand during the three-hour promotion.

Technology

Uber Eats set to pilot autonomous delivery with robots, cars

 By Joe Guszkowski on May 16, 2022

It’s also rolling out voice ordering and the ability to use the Eats app at sports stadiums.

Technology

For many small restaurants, ghost kitchens fail to deliver

By Joe Guszkowski on May 16, 2022

Independent operators have struggled to make the model work, citing marketing challenges and the high cost of delivery.

Technology

Ghost kitchens prove a dead end for many restaurants

By Joe Guszkowski on May 12, 2022

Independent operators say the delivery-only business is more difficult than it’s cracked up to be. Their challenges have led providers to rethink their strategy.

Technology

DoorDash leads the way in resilient delivery market

By Joe Guszkowski on May 06, 2022

The company is taking share from its competitors as demand for delivery remains strong.

Financing

Pizza chains are losing the battle for drivers to third party delivery companies

By Jonathan Maze on May 06, 2022

The Bottom Line: Pizza chains are struggling to find enough drivers. They are increasingly turning to delivery services, which are not having the same problem.

Technology

Move over, delivery: Pickup has arrived

By Joe Guszkowski on May 05, 2022

Tech Check: Carryout is gaining share as delivery slows down and gets more expensive. That’s good news for restaurants.

Financing

Pizza Hut, facing sales challenges, turns to third-party delivery for help

By Jonathan Maze on May 04, 2022

The pizza chain’s sales fell, much like Domino’s, because of the driver shortage. But the company says operators that have used aggregators are seeing sales benefits.

Technology

Lunchbox launches order integration tool

By Joe Guszkowski on May 03, 2022

Lunchbox Rails will route all digital orders into the POS system with the goal of eliminating “tablet hell.”

Technology

DoorDash opens a ghost kitchen in Brooklyn—with seating

By Joe Guszkowski on May 02, 2022

The company's latest multi-restaurant delivery hub is a new take on the format.

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