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Technology

District of Columbia sues Grubhub, alleging deceptive practices

 By Joe Guszkowski on Mar. 21, 2022

The city argues that the delivery provider is misleading customers by hiding fees and obscuring its relationships with certain restaurants. The company said the suit is “frivolous.”

Technology

Restaurants' delivery premiums could start scaring off customers

 By Joe Guszkowski on Mar. 17, 2022

Limited-service chains are charging an average of 20% more for third-party delivery, according to a new report from Credit Suisse, which said consumers might be nearing a breaking point.

Operations

Sweetgreen is sweetening its Outpost program to lure return-to-office business

By Heather Lalley on Mar. 17, 2022

The fast casual launched the office building drop-off program in 2018 and was up to 1,000 Outposts before the pandemic hit.

Technology

As gas prices surge, delivery companies try to help drivers absorb the costs

By Joe Guszkowski on Mar. 15, 2022

Uber Eats is adding a surcharge for customers, Grubhub is raising drivers' pay and DoorDash is offering cash back on gas. The moves are a bid to maintain driver supply.

Operations

4 reasons for optimism at Red Robin

By Joe Guszkowski on Mar. 11, 2022

Staffing challenges have slowed the chain’s comeback from COVID. But these underlying trends have the brand feeling good about the future.

Operations

Surging gas prices could be another drag on food delivery

By Joe Guszkowski on Mar. 10, 2022

Tech Check: The higher costs could threaten driver supply and make the service even more expensive for customers.

Technology

Restaurants sue Google, alleging its online ordering system is deceptive

By Joe Guszkowski on Mar. 08, 2022

A franchisee of Lime Fresh Mexican Grill accused the tech giant of fielding digital orders for the brand without its permission.

Technology

Tech roundup: Why food delivery is getting even more expensive

By Joe Guszkowski on Mar. 07, 2022

Restaurants are hiking prices on delivery apps by up to 25%. Also, Wow Bao launches a plant-based chicken concept, and a fully automated ghost kitchen is born.

Operations

How Arby’s is acing delivery

By Joe Guszkowski on Mar. 04, 2022

The sandwich chain is one of only a few brands whose delivered food is rated higher by customers than what's served on premise.

Marketing

Restaurants plug in to a new demographic: Gamers

By Joe Guszkowski on Mar. 02, 2022

Two-thirds of Americans play video games. Chains like Chipotle and Wingstop are starting to cater directly to them, opening another front for restaurant marketing.

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