Operations

This week’s 5 head-spinning moments: Strange sales remedies

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A Penn State study found that a queue of fellow customers is taken as proof a patron has chosen the right place to eat.

Farmesa's healthful bowl menu was tested but CEO Brian Niccol said the company is focused on growing Chipotle into an iconic brand.

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Advice Guy: RB’s operations expert says discounts are not the secret to improving traffic early in the week, but he knows some creative offerings that might do the trick.