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Marketing

New research shows a wait for a table can be a potent restaurant draw

 By Peter Romeo on Apr. 25, 2024

A Penn State study found that a queue of fellow customers is taken as proof a patron has chosen the right place to eat.

Marketing

Domino's will pay customers to tip their delivery drivers

 By Jonathan Maze on Apr. 25, 2024

The pizza delivery chain will give customers $3 coupons for their next delivery order if they tip their drivers $3 or more.

Marketing

There's enough color in TGI Fridays' past for a month of Sundays

By Peter Romeo on Apr. 25, 2024

Restaurant Rewind: With the casual-dining greybeard set to begin a new chapter as a British-owned concept, it’s a good time to remember the brand’s decidedly American past.

Marketing

Crumbl tries something different to boost sales: Smaller cookies

By Jonathan Maze on Apr. 23, 2024

The fast-growing cookie franchise, which lost sales and profits last year, is introducing “Mini Mondays,” making available its smaller cookies for sale every Monday.

Marketing

April 20 gives restaurants a new meaning for 'in the weeds'

By Heather Lalley on Apr. 18, 2024

Marketing Bites: As recreational marijuana is legalized in more states and consumers relax their attitudes around the drug, restaurants large and small are having some fun on 4-20, widely considered a national day of pot celebration.

Operations

Martha Stewart: ‘Restaurants are one of the hardest businesses on earth’

By Heather Lalley on Apr. 17, 2024

The legendary businesswoman and multimedia maven discussed her career reinventions and plans for the future in a wide-ranging chat at Restaurant Leadership Conference.

Marketing

KFC Saucy Nuggets Dispensary treats fans to a higher flavor experience

By Patricia Cobe on Apr. 15, 2024

On 4/20, Los Angeles residents are invited for free Saucy Nuggets and limited-edition merch to celebrate KFC’s newest menu addition.

Operations

Frisch's vies to keep nostalgia from becoming quicksand

By Peter Romeo on Apr. 15, 2024

You're not going to find boba tea or the latest tech there, says CEO James Walker. But you're not going to be bored with the same old same ole, either, he says.

Marketing

David Chang will no longer defend his ‘chili crunch’ trademark

By Heather Lalley on Apr. 14, 2024

Following a week of outcry, the celebrity chef took to his podcast to apologize after his Momofuku restaurant and packaged goods company sent cease-and-desist letters to fellow makers of the spicy-crunchy condiment.

Marketing

Inside 7 Brew's no-frills loyalty program, where nearly every guest is a member

By Joe Guszkowski on Apr. 14, 2024

Thanks to a sign-up process that is baked into its operations, 92% of transactions at the fast-growing drive-thru coffee chain come from known guests.

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