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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 15
Operations

Panera joins ezCater, adding to catering chops

The bakery-cafe chain is now available on the ezCater app in hundreds of markets as competition for bulk orders heats up.

Marketing

Loyalty programs are getting more cost-effective for restaurants, report says

The gap between loyalty and non-loyalty discounts is narrowing, according to Paytronix, as some restaurants make their rewards programs less generous.

Leadership

Eataly names first North American CEO as it plots U.S. expansion

Tommaso Brusò comes to the Italian food hall/marketplace chain from the fashion industry. He will help lead Eataly’s efforts to more than triple its North American footprint.

Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Leadership

Red Lobster promotes General Counsel Horace Dawson to CEO

The struggling chain has not had a permanent CEO since last April. Dawson has led its legal department since 2014.

Workforce

Dine Brands' new parental leave policy was employees' idea

The perk for new parents came from Women at Dine, one of the company’s staff resource groups. “The idea made great sense,” said new Chief People Officer Sarah Cannon-Foster.

Financing

Ruth's Chris acquisition already paying off for Darden

Adding the steakhouse chain to its portfolio will unlock $35 million in synergies and savings per year for the company, $15 million more than expected.

Operations

Olive Garden owner says customers are 'resilient' but 'more selective'

Some are opting for less-expensive wines and entrees, executives said during a wide-ranging earnings call that also touched on student loans, California’s wage bill and Ozempic.

Technology

Uber Eats is adding an AI chatbot to help people find restaurants

It’s one of four new app features the delivery company unveiled Wednesday, three of which are related to groceries.

Technology

Delivery apps' lawsuit against NYC fee cap is allowed to proceed

A judge ruled that DoorDash, Uber Eats and Grubhub have “adequately stated a claim” that the city's limit on what they charge restaurants is unconstitutional.

Technology

Why restaurants should keep an eye on Instacart

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

Technology

Kitchen United to lean into retail and catering under new CEO

Atul Sood sees a lot of opportunity in the company's partnerships with Kroger and Circle K, but not so much in its stand-alone ghost kitchens. “You’ll probably see less of those,” he said.

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