coffee

Starbucks warns customers of disruptions in hours and menu

By Jonathan Maze on Jan. 14, 2022

The coffee giant is delaying the expiration of its “Stars” for loyalty members through April 1 amid continued challenges due to omicron.

Financing

How Dutch Bros has avoided some of the industry’s labor problems

By Jonathan Maze on Jan. 12, 2022

The coffee chain, which enjoyed strong sales at the end of 2021, says it had less downtime last quarter. And the popularity of its loyalty program has taken off.

Financing

How Biggby Coffee works to compete with its giant competitors

By Jonathan Maze on Jan. 12, 2022

A Deeper Dive: Bob Fish, co-CEO and co-founder of the Michigan-based coffee chain, joins the podcast to discuss the company’s strategy and whether customers will return to hanging out in shops again.

Marketing

Starbucks will double spending with diverse suppliers by 2030

By Jonathan Maze on Jan. 11, 2022

The company said that it would spend $1.5 billion with suppliers owned by Black, Indigenous and People of Color. The coffee giant spent nearly $800 million last year.

Operations

Starbucks will require workers to get vaccinated or tested by February

By Jonathan Maze on Jan. 04, 2022

The coffee giant will “strongly encourage” its employees to get vaccinated by Feb. 9. Those that don’t will have to pay for their own tests.

Marketing

Starbucks is expecting a big season for gift cards

By Jonathan Maze on Dec. 21, 2021

The company expects $3 billion to be loaded onto its cards this season. Here’s why those cards have been one of its most revolutionary ideas.

Operations

Starbucks workers in Buffalo, N.Y., vote to join a union

By Jonathan Maze on Dec. 09, 2021

Employees at one store agree to unionize in a historic vote that gives organized labor a foothold in one of the largest restaurant chains in the country.

Operations