coffee

Starbucks workers in Buffalo, N.Y., vote to join a union

By Jonathan Maze on Dec. 09, 2021

Employees at one store agree to unionize in a historic vote that gives organized labor a foothold in one of the largest restaurant chains in the country.

Operations

Inside the new Starbucks/Amazon Go hybrid in NYC

By Patricia Cobe on Nov. 22, 2021

The store offers a high-tech, contactless experience in what Starbucks bills as a comfortable “third place” environment. But does it deliver on both?

Financing

Dutch Bros sales improve despite 'headwinds,' thanks to loyalty

By Jonathan Maze on Nov. 11, 2021

The company’s new rewards app has already proven popular among customers and it is looking for new capabilities to improve it further.

Financing

Starbucks refocuses on growth after shifting its business

By Jonathan Maze on Nov. 01, 2021

The company plans to open its largest number of global cafes after it closed domestic units to shift its focus to takeout.

Financing

Starbucks is making a big bet on a post-pandemic recovery

By Jonathan Maze on Oct. 28, 2021

The company says the wage increases it is planning to make next year will hurt margins. But executives say the investments are important as it expects customer count to return.

Financing

Starbucks is raising wages to an average of $17

By Jonathan Maze on Oct. 27, 2021

Baristas with at least two years of experience will get a raise in January as the chain pushes pay higher and vows more training and referral bonuses.

Financing

Tim Hortons is doing fine, except at dinner

By Jonathan Maze on Oct. 26, 2021

The Canadian doughnut and coffee chain has overcome pandemic shifts in the morning and at lunch. But its evening hours remain behind.

Premium

Financing

Starbucks took a step back, and made a giant leap

By Jonathan Maze on Oct. 22, 2021

RB’s The Bottom Line examines a key decision in the coffee giant’s 50-year history: Its decision to close hundreds of stores during the Great Recession.

Premium

Financing