customer service

Managing Inventory in These Times: Don't Trust the System

He wanted to find out why his expensive, relatively new ERP system had allowed inventory to balloon even though sales had plummeted. And he wanted to know...

U.S. Foodservice at the first U.S. Global Food Safety Initiative

ROSEMONT, Ill. (October 1, 2010)—More than 200 food industry executives, chefs, restaurant owners and consumer advocates, joined U.S. Foodservice at the...

Teens and tweens (preteen children) play a large role in the family’s decision of where to eat. Technomic and C3 have released data that suggests 58% of teens and 54% of tweens report that the family decides together which full-service restaurant to visit. This age group also impacts the dining-out decisions of their friends.

I love trying out hot new restaurants.And when I discover a place I really like, I bring my friends back there with me—or at least tell them to try it. But like me, my friends are Baby Boomers—the generation born between 1946 and 1965. We don't eat old or feel old—until we go into one of these trendy new places.

Moto chef and owner Homaro Cantu was so determined to eliminate the need for a human expediter that he opted to create his own software. Now, nine years and many upgrades later, The Matrix is so advanced that it takes the guesswork out of service, from inventory to timing to guest satisfaction. It’s so all-encompassing, he says, that it eliminates the accountability of human error. Read more about it here.

Among the trends they foresee is eliminating the disparity in pay between front-of-the-house and back-of-the-house employees.

The first impression makes a big difference. Make sure your employees know what to say and when to say it so that customers are not left with a lingering...

First time guests are a precious commodity.

NEW YORK - Retalix Ltd., of Ra'anana, Israel, last week acquired the assets of Integrated Distribution Solutions, LLC (IDS), Omaha, NE, one of the principal...

Sales and foodservice veterans Richard Killion, Stephen Sacco, Bill Sakillares, Tony Abruzzese, Mark Cricchi, Albert Tulli and Paul Trottier have joined the...

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