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customer service

IDS Offers 'Sales Analysis' Module to Power Sell Users

 By Restaurant Business Staff on Nov. 09, 2004

OMAHA, NE - Integrated Distribution Solutions, L.L.C. (IDS), a software and technology provider for the foodservice distribution industry, is offering a...

DIY consumer research

 By Restaurant Business Staff on Jun. 10, 2006

Getting a bead on your customer base is no small task. Neighborhoods gentrify. Dining tastes evolve. Lifestyles can move the pendulum-like whims of diners from a hamburger and fries to a pineapple chicken pizza in a blurry moment. How's a restaurateur to cope?

Paying attention to good (and bad) service

By Restaurant Business Staff on Oct. 01, 2008

Everybody's a critic at Metrazur. Staffers write reviews of restaurants they visit which improves their customer service.

No-show solutions

By Restaurant Business Staff on Aug. 01, 2010

No shows can really ruin your evening, especially in these low-customer-count days. But what’s the best policy to get customers to understand the importance of showing up or canceling in advance—without turning them off in the process?

Dynamic Fuels and Mansfield Oil Aim to Bring Synthetic Renewable Diesel to the Fleet Market

By Restaurant Business Staff on Feb. 01, 2012

GAINESVILLE, GA (February 1, 2012 - PR Web)—Dynamic Fuels, LLC, operator of the first commercial advanced biofuels plant in the United States, has entered...

I want my pie

By Peter Romeo on Jun. 19, 2013

The McDonald’s at JFK International Airport had an inventory discrepancy after I recently ate there. If it reconciled sales of the just-added Strawberry Pie with how many pies were still on hand at the end of the day, the count would have been off by one. So would the tally of satisfied customers, because I never got the pie—despite a wait of easily 30 minutes (hey, the restaurant was by my gate.)

The week’s 5 head-spinning moments

By Peter Romeo on Feb. 07, 2014

The biggest danger of neck injuries this week came from surprising tech developments, but new service initiatives dropped some jaws, too.

Stealable idea: Getting consumer feedback

By Sara Rush Wirth on Jan. 16, 2015

It’s important to understand what consumers think of your operation, but getting in-the-moment feedback isn’t always an easy task. That's why Los Angeles-based Umami Burger from restaurateur Adam Fleischman rolled out its "Umamify the Guest" program.

Spot check evaluations

By Bill Main on Jun. 06, 2001

Spot check evaluations can help improve the performance of your staff. Instead of waiting for the big performance review, why not give them mini-evaluations over the course of the year?

Survey: Operators Looking for 'New Twists on Familiar';Distributors Must Question Market Testing of

By Restaurant Business Staff on Jan. 07, 2005

NEW YORK - Foodservice operators are looking for food manufacturers and, by association, distributors to provide new products that feature new flavors and...

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