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Dickey’s Barbecue Pit puts the "E-" in team

 By Peter Romeo on Apr. 23, 2014

Keeping a franchise system focused on the same priorities can be a challenge, especially when the chain is expanding at a dizzying clip, says Dickey’s Barbecue Pit President and CEO Roland Dickey Jr.

Technology

Tablet or conventional POS?

 By Sara Rush Wirth on Dec. 17, 2014

It’s the October 2015 deadline to have EMV-enabled devices—the expected date for a shift in fraud liability—that’s driving the need to update.

Technology

Wendy’s takes ordering next-level

By Sara Rush Wirth on Apr. 01, 2015

As a one-upmanship to the ordering capabilities Taco Bell and Chick-fil-A added to their mobile apps last quarter, Wendy’s is testing a beacon-based version of its app.

Technology

The modern service challenge

By Kate Leahy on Apr. 20, 2015

How restaurants are delivering high-touch service in a high-tech, self-serve world.

Leadership

Saladworks' social media strategy

By Sara Rush Wirth on Jan. 17, 2014

When Donaberger first started at Saladworks, the Conshohocken, Pa.-based chain had 10,000 Facebook fans and 1,000 Twitter followers. In the span of just over a year, he has more than doubled its Facebook fans to 26,000 and quadrupled Twitter followers to more than 4,000.

Technology

5 trends to buzz about at FSTEC

By Robert Grimes on Sep. 20, 2014

Fall is the time for companies to plan next year’s technology initiatives and the budgets that support them.

Inside Headquarters Beercade

By Sara Rush Wirth on Jan. 02, 2015

Arcade bars are popping up in cities all over, but at Headquarters, co-owner Brian Galati says the games are secondary, with the 12,000-square-foot concept’s menu and eclectic vibe leading the charge.

Technology

Keeping tech touch points clean

By Sara Rush Wirth on Apr. 06, 2015

With the growth of tabletop tablets, pagers, self-ordering kiosks and even the stylus tethered to payment machines, there are a slew of new hotspots operators need to remember in their cleaning routines, says ServSafe Product Manager David Crownover.

Minimum wage hike would be bad for U.S. businesses, study says

By Bianca N. Herron on Apr. 22, 2015

Increased minimum wage seen as a double-edged sword by employees, business owners.

Forget the transvestite dwarfs in the trailer park

By Peter Romeo on Jun. 06, 2013

If you’ve ever wanted to start a “Jerry Springer”-style show for the restaurant industry, this is the week to do it. Insults and chairs will be flying before you can say, “I caught my spouse cheating.”

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