e-media

Study finds pent-up demand for mobile-payment options

The research shows a large gap between the use of phones to pay bills in the full-service sector and the desire by consumers to have that ability.

Minimum wage hike would be bad for U.S. businesses, study says

Increased minimum wage seen as a double-edged sword by employees, business owners.

Technology

The modern service challenge

By Kate Leahy on Apr. 20, 2015

How restaurants are delivering high-touch service in a high-tech, self-serve world.

Workforce

The cost of hiring online

By Chuck Green on Apr. 15, 2015

Virtual job postings may seem like a savings, but only when matched with the right positions.

Technology

Keeping tech touch points clean

By Sara Rush Wirth on Apr. 06, 2015

With the growth of tabletop tablets, pagers, self-ordering kiosks and even the stylus tethered to payment machines, there are a slew of new hotspots operators need to remember in their cleaning routines, says ServSafe Product Manager David Crownover.

Technology

Wendy’s takes ordering next-level

By Sara Rush Wirth on Apr. 01, 2015

As a one-upmanship to the ordering capabilities Taco Bell and Chick-fil-A added to their mobile apps last quarter, Wendy’s is testing a beacon-based version of its app.

Financing

Screen time: TVs bring in the bucks

By Kelly Killian on Jan. 30, 2015

With the Super Bowl right around the corner, it pays off to have a blockbuster A/V system. See how a high-tech remodel has helped Hooters become a destination for sports lovers.

Inside Headquarters Beercade

By Sara Rush Wirth on Jan. 02, 2015

Arcade bars are popping up in cities all over, but at Headquarters, co-owner Brian Galati says the games are secondary, with the 12,000-square-foot concept’s menu and eclectic vibe leading the charge.

Technology