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labor

Operations

How to succeed with a service charge

 By Peter Romeo on Oct. 26, 2017

The model has been proven, but not without painful lessons for the early adapters. Here are some best practices for making the approach work.

Workforce

Staff as tour guides

 By Sara Rush Wirth on Feb. 12, 2018

Want customers to buy in to new flavors? Start with servers’ selling skills.

Put people first

By Bill Main on Dec. 28, 1998

70% of customers who won't return to a foodservice establishment cite a negative interaction with an employee as the reason. By lowering employee turnover, service and customer retention can be improved.

The theory of relativity

By Bill Main on Jul. 31, 2002

I talk a lot about the importance of keeping your finger on the pulse of your operation. Getting timely information about your Prime Cost — food, beverage and labor costs — is the first and most important step to take.

Thoms Proestler Reaches Labor Pact

By Restaurant Business Staff on May 03, 2004

RICHMOND VA - The Thoms Proestler Co. facility of Performance Food Group announced that it has negotiated a new labor agreement for 224 warehouse workers and...

Operations

The finer points of buying an oven

By Restaurant Business Staff on Nov. 12, 2005

With so many oven types, sizes and heating technologies available, buyers should focus on their menu first—what’s going in the oven—then look at volume requirements and kitchen or operational constraints.

Financing

Knowing cheese, buying cheese

By Restaurant Business Staff on Apr. 12, 2006

Although most operators order cheese by name, there are specific categories that the dairy industry uses to describe cheeses for foodservice buyers.

Financing

Wireless security systems come of age

By Restaurant Business Staff on Mar. 13, 2007

Security systems don’t have to be complicated, expensive or, worse, inconvenient.

Meals and deals @ the Cafe

By Restaurant Business Staff on Dec. 07, 2007

Targeting the wandering workforce. A laptop, cell phone and a grande latte are all you need to set up a mobile office at any Starbucks.

Separation agreement

By Restaurant Business Staff on Mar. 17, 2008

Make sure everything is kept clear and organized during a termination of employment with this separation form.

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