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Quality

Financing

'Mass exodus': McDonald's franchisees are leaving the system

 By Jonathan Maze on May 13, 2022

A record 1,700 stores changed hands last year. High valuations and a difficult operating environment are leading many franchisees to sell their restaurants. But some say culture problems, low morale and constant disputes are playing a major role.

Financing

Wendy’s is targeting cities both big and small for new locations

 By Jonathan Maze on Mar. 02, 2022

The burger chain says it can go into small towns and urban areas thanks to a new franchise recruitment effort and ghost kitchens.

Financing

Why a long-term approach is the best strategy for labor challenges

By Jonathan Maze on Jan. 24, 2022

José Cil, CEO of Burger King owner Restaurant Brands International, said staffing challenges are a long-term problem that requires long-term solutions.

Operations

Granite City strives for more fun with a revamp

By Peter Romeo on Jul. 03, 2019

The chain of brewery restaurants is recasting its menu and operations with both the guest and employee in mind.

Operations

6 ways to ensure food quality and safety with delivery orders

Sponsored content from our partner Georgia-Pacific, manufacturer of GP PRO and Dixie® brand solutions on Apr. 18, 2019

Providing customers with a high-quality product is easier to accomplish in house. But when delivery enters the equation, several steps can help ensure the same level of quality.

Operations

In-N-Out temporarily closes Texas units over bun quality

By Heather Lalley on Jun. 13, 2018

The chain said a recent shipment of burger buns did not meet its standards.