Operations

In-N-Out temporarily closes Texas units over bun quality

The chain said a recent shipment of burger buns did not meet its standards.
iStock

All In-N-Out Burger units in Texas have been closed this week, after the chain identified a quality issue with a recent shipment of burger buns.

There are no food safety issues, the company said, and the 37 Texas units are slated to reopen Wednesday after a new bun shipment arrives.

“At In-N-Out Burgers, we have always served the highest quality food with no compromise,” the company said in a statement. “We recently discovered that our buns in Texas do not meet the quality standards that we demand. … We decided to close all of our Texas stores until we are confident that we can serve our normal, high-quality bun.”

The statement was posted on the doors of some shuttered units.

The closures prompted some consumers to voice support on social media for Texas-based burger chain Whataburger.

“My appetite don't want none unless you've got (good) buns, hun,” one Twitter user wrote. “This should settle the @Whataburger vs. In-N-Out debate.”

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners