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Technology

Tech outage shuts down Starbucks' order-ahead function

By Peter Romeo and Jonathan Maze on Jul. 19, 2024

The coffee shop chain's mobile ordering system was not functional on Friday and some stores even shut down amid a global outage by Microsoft and the cybersecurity company CrowdStrike.

Operations

Inside Chick-fil-A's first all-digital restaurant

 By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Marketing

Where are Simone Biles fans going to eat this Olympics?

By Peter Romeo on Jun. 03, 2024

Reality Check: Restaurants will be competing for attention this year with the Summer Games and political advertising. It could be a test of whether digital marketing, and loyalty programs in particular, can deliver on their promise.

Technology

CosMc's debuts its mobile app

By Jonathan Maze on May 28, 2024

McDonald’s drive-thru beverage concept, which continues to expand in Dallas and San Antonio, now has its own mobile app.

Operations

Day 3 at the National Restaurant Show: Cybersecurity, roller bags and the trouble with takeout

By Restaurant Business Staff on May 20, 2024

The Restaurant Business team continued to mine the Show floor for aha moments as the event hit its stride Monday.

Financing

5 bonbons from Denny's not-so-sweet quarterly update

By Peter Romeo on May 01, 2024

Traffic slumped, but the family-dining stalwart offered a few aha moments in its recount of what happened.

Technology

Waffle House adds digital order-and-pay capabilities

By Peter Romeo on Dec. 13, 2023

The 24-hour diner chain expects its first major investment in digital technology to boost off-premise business. An app is scheduled to be rolled out in early 2024.

Consumer Trends

The holiday season is looking particularly merry for restaurants this year

By Peter Romeo on Dec. 06, 2023

Projections call for heavy purchases of both on-premise and to-go meals, while consumers are already spending more on gift cards.

Operations

Nearly half of consumers will skip a place that has no drive-thru, study finds

By Peter Romeo on Jul. 31, 2023

New research also shows that fans wish drive-thrus were open longer.

Consumer Trends

Customers return to restaurants, but they use them differently

By Patricia Cobe on Jun. 23, 2023

A new Deloitte survey found that restaurant dining has returned to pre-pandemic levels, but customer behavior has shifted. Convenience matters more than ever.

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