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Operations

Applebee's plans more drive-thrus as sister brand IHOP eyes virtual concepts

 By Peter Romeo on Aug. 05, 2021

Meanwhile, parent Dine Brands is about to consider "all options to optimize shareholder return."

Technology

Kitchen United to open ghost kitchens in Kroger stores

 By Joe Guszkowski on Aug. 04, 2021

It continues an era of evolution for the company as it seeks out more nontraditional locations for its multiconcept restaurant centers.

Technology

Snackpass, armed with $70M, hatches big growth plans

By Joe Guszkowski on Jun. 29, 2021

Why the company and its investors believe a social-driven pickup app can win the takeout game.

Consumer Trends

Can casual chains hold onto their off-premise gains?

By Peter Romeo on Jun. 28, 2021

Darden Restaurants, the segment's biggest player, doesn’t have the answer, but CEO Gene Lee admits his first assessment was off-target.

Financing

Fast-food chains expect a gradual return of dine-in business

By Jonathan Maze on May 20, 2021

McDonald’s expects to open more this summer while Wendy’s has most of its dining rooms open. But customers are slow to eat inside, at least for now.

Emerging Brands

IHOP readjusts its fast-casual strategy for a post-pandemic world

By Peter Romeo on May 19, 2021

The family dining chain originally targeted urban areas for its Flip'd concept but is now expanding that to include the suburbs.

Consumer Trends

Casual dining roars back, but will the upswing continue?

By Peter Romeo on May 13, 2021

The segment's strong April is attributed to both short-term and long-term factors, with plenty of uncertainty sprinkled in.

Operations

Why restaurants need more insights on the order handoff process

Sponsored content from our partner Apex Order Pickup Solutions on Apr. 19, 2021

By not knowing the ins and outs, operators could be in the dark when it comes to customer service.

Operations

How Golden Corral is adapting to new realities

By Peter Romeo on Mar. 26, 2021

The pandemic accelerated the buffet chain’s evolution into other service formats. Here are some of the avenues it’s pursuing.

Emerging Brands

Chili's adds a takeout option for its virtual concept, It's Just Wings

By Peter Romeo on Mar. 24, 2021

The chicken wing concept now lets customers place pickup orders through Google and Google Maps.

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