technology

McDonald’s plots its tech future

By Jonathan Maze on Oct. 23, 2019

The burger giant is spending big to dramatically change how it interacts with customers, but Wall Street is skeptical of the cost.

Technology

Chick-fil-A introduces mobile dine-in ordering

By Jonathan Maze on Oct. 17, 2019

Guests can now order from their phone at a table inside participating restaurants.

Technology

KFC’s future: Online ordering, more delivery and artificial intelligence

By Jonathan Maze on Oct. 15, 2019

The company wants to simplify its ordering as customers demand more takeout and drive-thru.

Technology

Supreme Court hands Domino’s a big defeat in ADA case

By Jonathan Maze on Oct. 07, 2019

The court’s decision leaves in place a lower court ruling that the pizza chain’s website and app have to be accessible to people with disabilities.

Operations

Investigation finds source of Focus’ data breach

By Peter Romeo on Oct. 04, 2019

Coding was inserted into the servers of Moe’s, McAlister’s and Schlotzsky’s to copy credit card information while on-premise transactions were being processed.

Technology

How a POS can help you personalize your service

Sponsored content from our partner Lightspeed POS on Oct. 03, 2019

Delivery and online ordering are convenient ways to get a meal in our modern age, and they’ve been on a steady rise.

Financing

Are restaurants becoming wholesalers?

By Jonathan Maze on Oct. 02, 2019

It’s not as far-fetched as you think. Shifting dynamics in the industry could well push more of the industry toward third-party sellers, says RB’s The Bottom Line.

Financing

Growing off-premise demand drives major industry changes

By Jonathan Maze on Oct. 02, 2019

A survey from Technomic and the National Restaurant Association shows rapid increases in off-premise sales—and a restaurant industry scrambling to keep pace.

Operations