Family Dining

Denny's counts on menu tweaks and a to-go push to get it through a traffic slide

By Peter Romeo on Oct. 31, 2023

While considering more virtual concepts, the diner chain plans to roll out a simplified bill of fare next week.

Cracker Barrel fires up its first loyalty program

By Peter Romeo on Sep. 21, 2023

Users can earn prizes ranging from a heat-and-eat platter to any hot entree. The points can also be used for items sold in the concept's retail shops.

Financing

Cracker Barrel admits it worsened Q4 traffic with marketing misfires

By Peter Romeo on Sep. 14, 2023

The company acknowledged that its messaging failed to deliver, but believes a loyalty program will greatly help.

Marketing

Sizzler aims for a renaissance by unabashedly embracing its past

By Peter Romeo on Sep. 08, 2023

The chain plans to remind lapsed patrons of what they once enjoyed, with hopes they'll bring younger members of the family back with them.

Leadership

First Watch names Matt Eisenacher chief brand officer

By Peter Romeo on Sep. 06, 2023

Before joining First Watch in 2019, Eisenacher was COO of Piada Italian Street Food.

Operations

IHOP adds AI capabilities to online ordering

By Peter Romeo on Aug. 24, 2023

The family chain said the system will spotlight options that align with a user's demonstrated preferences on variables like spiciness and price.

Leadership

Jennifer Tate is stepping down as Cracker Barrel's CMO

By Peter Romeo on Aug. 21, 2023

The former Olive Garden marketing chief will seek other opportunities, Cracker Barrel said. Her departure was announced two weeks after the transition to a new CEO began.

Leadership

John Dillon is out as president of Denny's

By Peter Romeo on Aug. 17, 2023

He "ceased to be an executive officer" as of Tuesday, the company said in a securities filing. But he will serve in a "non-executive" capacity through the remainder of the fiscal year.

Premium

Operations