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How Punch Bowl Social gets customers to come back

Robert Thompson, founder of the “eatertainment” destination, joins the RB podcast A Deeper Dive to talk about his company overcomes growth challenges.
Photograph courtesy of Punch Bowl Social

a deeper dive

At a time when customers are ordering more and more takeout, Punch Bowl Social has grown by getting people to dine in.

This week’s episode of the Restaurant Business podcast "A Deeper Dive" features Robert Thompson, founder and CEO of Punch Bowl.

Punch Bowl is an eatertainment chain, with games such as bowling and shuffleboard designed to keep customers engaged. But Thompson talks about the company’s real focus—the quality of its food, and how that has kept the chain growing.

Thompson also talks about the challenges and opportunities for his chain as it grows—how it combats the labor shortage, and how it finds good real estate.

Please have a listen.

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