OPINIONMarketing

'Ain't that a dilly!': How Dairy Queen became a small-town favorite

Restaurant Rewind: Some of the biggest chains in the restaurant business are targeting small burgs as their next avenues of growth. That strategy is far from new for the pioneer of the soft-serve market.

McDonald’s and Starbucks have both aired plans to shoehorn more units into less densely populated markets they would have bypassed with nary a second thought 10 or 20 years ago. Chances are they may find a few traditional Dairy Queens already pumping out cones and cups in those long-overlooked nooks.

The home of the Dilly Bar and the Blizzard was an early believer in the potential of the byways and crannies where the competition for frozen treats—or a fast-food treat of any kind—was far from blistering. The concept and its development strategy have evolved considerably from those days of rapid expansion, but the brand remains synonymous in the popular imagination with Small Town America.

This week’s episode of Restaurant Rewind looks at how Dairy Queen earned that distinction while adjusting to the monumental social changes of post-World War II America.  Treat yourself to a Blizzard and a colorful recollection of how a brand known by the curl topping its cones and cups quietly became a fast-food giant in its own right.

Download the episode from wherever you get your podcasts.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners