Marketing

Chuck E. Cheese tests a membership program

The three-tiered program starts at $7.99 a month and offers families a weekly ration of gaming tokens and tickets, plus discounts on food.
Chuck E. Cheese hopes the program will make guests more loyal. | Photo: Shutterstock

In a development sure to turn the heads of 8-year-olds everywhere, pizza-and-games chain Chuck E. Cheese is testing a membership program that gives users a fresh supply of gaming tokens and prize tickets every week, plus discounts on food and drinks.

The three-tiered program starts at $7.99 a month and entitles every kid in a family to their own membership card. It's currently available at 13 locations in California. 

Perks in the $7.99 Bronze tier include 70 game play points and 200 e-tickets per week, plus 20% off food and games. The $11.99 Silver tier unlocks 115 points, 300 tickets and a 30% discount, while the $29.99 Gold tier gives 300 points, 1,000 tickets and 50% off food and games. All tiers include special "bonus rewards" throughout the year.

Most of the chain’s games cost 1 point to play. E-tickets can be won from games and exchanged for prizes. For families willing to visit Chuck E. Cheese every week for a year, the gold tier equates to a value of more than $6,000, according to the chain.

But they should be prepared to commit: Once members sign up, they are locked into the program for 12 months. After that they can continue on a month-to-month basis or cancel. 

Chuck E. Cheese is the latest restaurant brand to offer subscriptions, joining Sweetgreen, Panera Bread and others. The 600-unit chain said the program is designed to increase customer loyalty, provide a predictable revenue stream and gather valuable data on guest preferences.

The program is separate from Chuck E. Cheese Rewards, a more traditional loyalty program that allows guests to earn points for every dollar they spend, and the Summer Fun Pass, which offers savings for eight weeks over the summer in exchange for a one-time fee.

It comes as the chain is reportedly considering a sale.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners