Operations

A look at the new McAlister’s Deli prototype

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The former Chipotle CEO took the helm at the Seattle-based coffee shop giant in September. Since then the company has made changes to its structure and marketing. And it’s not done.

The 62-year-old restaurateur is known as a trailblazer for developing the fine-dining Vietnamese concept The Slanted Door, which is scheduled to reopen in its original location this spring.

The fast-casual chicken chain’s marketing relies heavily on content created by users of the video app. What happens if it goes dark?

Kevin Brown, who had been CEO since 2003, will transition to executive chairman. R.J. Melman had been president of the company since 2017.