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Mike Freeman has been with the Focus Brands fast casual for 13 years.
Even with some dining rooms closed during the pandemic, the fast casual said it wanted to boost convenience by letting diners skip the line.
The 35 cent “digital transaction fee” helps pay for tech infrastructure at the company’s restaurants, including Jamba, Auntie Anne’s, McAlister’s Deli and more, the company said.
Taste Tracker: New items bet on pumpkin and spice beyond lattes, accents from around the world, and the bolder the better.
The former Hilton executive, who took the job two weeks before the pandemic hit, leans on his hotel experience, and sees parallels between the two industries.
From date night dinners to family meals and sweets, restaurants innovate to lure customers.
Sun Holdings, which also owns the Taco Bueno brand and operates several franchises, bought locations in four states and the right to develop 47 more.
Coding was inserted into the servers of Moe’s, McAlister’s and Schlotzsky’s to copy credit card information while on-premise transactions were being processed.
Industry vet Natalia Franco will lead the fast-casual brand’s marketing strategies.
Get Top 500 data: sales, units and YOY change, average unit volume, and company/franchise units, as well as Technomic’s analysis, growth forecast and more.
See the full ranking of the Top 100 concepts, which account for more than $1.8 billion in annual revenue, and learn how they are putting hospitality first.
Peter Romeo highlights the moments restaurateurs miss at their own peril
As restaurants begin to reemerge, one year since it all began, Restaurant Business takes stock of the massive changes the virus has brought.