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Operations

Chipotle Chief Development Officer Tabassum Zalotrawala has stepped down

 By Lisa Jennings on Mar. 13, 2023

After helping the fast-casual chain open more than 750 restaurants, Zalotrawala said she is preparing for a new adventure.

Operations

Amenity restaurants are emerging as the future model for corporate dining

 By Patricia Cobe on Feb. 08, 2023

To attract hybrid workers and integrate with the surrounding community, Bon Appetit is developing full-service restaurants and socializing spaces for companies.

Operations

Jeremiah’s Italian Ice tests first ground-up build as new prototype

By Lisa Jennings on Dec. 02, 2022

The free-standing building with a drive-thru could be one of several new formats for growth.

Operations

Remembering the copycatting case that went where no restaurant had gone before

By Restaurant Business Staff on Jul. 19, 2022

The theft of intellectual property was so extreme that the matter went all the way to the Supreme Court.

Food

Quiznos upgrades its menu and store design to keep up in the competitive sandwich sector

By Patricia Cobe on Jul. 11, 2022

One location is serving as a blueprint for the chain’s new direction, adding global flavors, new equipment and an updated prototype.

Operations

Inside Chuck E. Cheese's high-tech makeover

By Heather Lalley on Jun. 17, 2022

The 45-year-old food-and-games chain is remodeling all of its 470 locations to cater to tech-savvy Gen Alpha kids and their always-on-the-clock parents, to the tune of more than a half million dollars per store.

Operations

Panera opens a pick-up-only store

By Heather Lalley on Jun. 10, 2022

The first Panera To Go, which opened on Chicago’s North Side last month, has no dining room. Two more digital-only locations are planned to open this year, the bakery-café chain said.

Operations

Sweetgreen plans to open an order-ahead drive-thru dubbed the ‘Sweetlane’

By Heather Lalley on Mar. 24, 2022

The drive-thrus resemble Chipotle Mexican Grill’s successful Chipotlanes and are part of Sweetgreen’s broader suburban strategy.

Operations

Portillo’s dining room-less restaurant is a big hit

By Heather Lalley on Feb. 25, 2022

The fast-casual Italian beef and hot dog chain’s CEO said the newest prototype just might be “something very, very special.”

Operations

Are fast casuals going through a mid-life crisis?

By Heather Lalley on Feb. 04, 2022

They’re adding drive-thrus, taking away dining rooms, letting customers order at the table and more; blurring the lines between their segment, quick service, and even casual dining.

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