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design

Marketing

When the art on the walls becomes as craveable as the food

 By Lisa Jennings on Jul. 19, 2024

Bland branding elements inside restaurants are a thing of the past as chains tap the creative visual talent of the contemporary art world. In some cases, that art has increased hugely in value and is attracting collectors.

Operations

Inside Chick-fil-A's first all-digital restaurant

 By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Beverage

Coffee chain Blank Street opens 'The Green Room' as innovation cafe

By Patricia Cobe on May 14, 2024

The brand’s newest location in New York City’s Soho neighborhood showcases a rotating menu, beverages in test and an enhanced customer experience.

Operations

Just Salad jumps on the drive-thru bandwagon

By Lisa Jennings on Apr. 30, 2024

Freshly made drive-thru salads are increasingly becoming a thing. This fast-casual chain is ramping up growth in both urban and suburban locations, with car customers in mind.

Food

First Watch brings brunch boards and cocktail flights to menu at newest location

By Patricia Cobe on Jan. 17, 2024

To mark the opening of its new location in Downtown Nashville, the breakfast-lunch concept is giving Music City guests a little something different.

Emerging Brands

Saying go to drive-thru salad

By Lisa Jennings on Jan. 04, 2024

With a head-turning design and an engaged venture capital backer, Greenlane could shake up the healthful fast-casual segment.

Marketing

Mellow Mushroom updates its look for the digital age

By Joe Guszkowski on Nov. 08, 2023

The pizza chain’s first rebrand in its 50-year history was designed with online ordering and Gen Z in mind.

Operations

This Raising Cane's does it the Post Malone way

By Lisa Jennings on Apr. 13, 2023

The rapper/singer/songwriter has designed a unit in Utah with his own flair, including pervasive pinkness, collectible merch and medieval-themed restrooms.

Operations

Chipotle Chief Development Officer Tabassum Zalotrawala has stepped down

By Lisa Jennings on Mar. 13, 2023

After helping the fast-casual chain open more than 750 restaurants, Zalotrawala said she is preparing for a new adventure.

Operations

Amenity restaurants are emerging as the future model for corporate dining

By Patricia Cobe on Feb. 08, 2023

To attract hybrid workers and integrate with the surrounding community, Bon Appetit is developing full-service restaurants and socializing spaces for companies.

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