Biography

Joe Guszkowski

Senior Editor

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Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Articles by
Joe Guszkowski

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Operations

Applebee's and IHOP eye co-branded locations in the U.S.

Dual locations have generated strong returns overseas and could provide a spark to the chains’ domestic development.

Technology

Del Taco ends use of drive-thru voicebots

The 600-unit taco chain began testing the technology from Presto in 2022 and said last year that it was exceeding expectations.

The company has long been dogged by questions about its finances and its drive-thru voicebots, which still rely on human agents to handle most orders.

The unit in Quakertown, Pa., is the first of up to four such outlets for the delivery-focused food hall concept.

The owner of Outback Steakhouse is pruning older, struggling stores in favor of new ones that generate better returns.

Customers are paying more, and couriers are working less. What it all means for restaurants is still unclear, but some fear it could get ugly.

Tech Check: Multibrand companies like Inspire and the new GoTo Foods are circling the wagons around technology. Here's why that's a smart idea.

The chain delivered another quarter of steady growth and few surprises. "Operators were in full control," said CFO Matthew Clark.

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

The struggling seafood chain lost more than $22 million last year, said Thai Union Group, which is looking to offload the brand.

The year got off to a bumpy start for the chain, which blamed most of its troubles on weather.

CEO Aman Narang said the company grew too quickly as it raced to meet demand. The cuts are intended to lower its operating costs.

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