Peter Romeo

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Operations

Applebee's updates its to-go service

The chain is offering a $10 discount to encourage use of the updated components.

Leadership

Charlie Sarkis, Boston's pioneering multiconcept operator, dies at 78

His Back Bay Restaurant Group was an early example of the MCOs that are now found throughout the nation.

Leadership

Roark acts quickly to right Buffalo Wild Wings

One of the wings chain's largest franchisees says the repair work is already starting, and it's delighted with what's happening.

Chains jockey for heat-and-eat Easter sales

More brands are aiming to exploit the niche between catering and takeout with big meals packaged for the holidays. The going price: $109.99 for a 10-person spread.

Consumer Trends

How to snag more guests from online review sites

A new study shows what information consumers weigh most heavily in choosing a restaurant via an online review site, and how operators can tip that decision in their favor.

Workforce

A major labor complication and 4 other head-spinning moments

New twists added surprising complications to the familiar challenges of securing labor and managing food costs. And those weren't the only new facets of longstanding problems to come to light.

Technology

Applebee's franchisee confirms its POS system was hacked

The breach involves 167 restaurants.

Operations

Bogus IDs and the week’s other restaurant nightmares

Confusion over who's who has caused some problems for the restaurant industry and its allies this week. But that doesn't mean a restaurant can act on certain particulars of a person's ID, as one establishment painfully learned.

Operations