Texas Roadhouse

Operations

This week’s 5 head-spinning moments: Unsolved mysteries

Given the mystifying developments that arose, you’d have thought restaurants were holding their own Agatha Christie Week.

Chick-fil-A leads limited-service chains in customer satisfaction

Chipotle took second place, according to the latest American Customer Satisfaction Index, while Texas Roadhouse led the full-service restaurant category.

Despite companywide same-store sales growth, the steakhouse chain calls its Bubba’s 33 spinoff "a work in progress."

The chain’s food-cost woes are easing, execs say.

Chains ranking highest in their competitive set deliver more than food. They’re winning in all aspects of the dining experience, from service to convenience.

  • Page 13