Texas Roadhouse

Chick-fil-A leads limited-service chains in customer satisfaction

Chipotle took second place, according to the latest American Customer Satisfaction Index, while Texas Roadhouse led the full-service restaurant category.

High food costs cut into Texas Roadhouse’s Q2 profit

Despite sales gains, rising beef costs bogged down margins, the company said.

Faced with climbing commodity costs, operators can find opportunity in creating innovative offerings centered on unique, customizable add-ons, Technomic says.

The chain’s food-cost woes are easing, execs say.

Restaurateurs beware. While all major commercial providers offer it, cyber liability insurance typically is not included in a general liability policy.

As consumers become more diverse and complex, it’s wise to look beyond traditional demographics—to understand behavioral patterns and attitudes—to help meet their needs and win them over.

Chains ranking highest in their competitive set deliver more than food. They’re winning in all aspects of the dining experience, from service to convenience.

Those sales contributed to the chain’s Q4 gains, which bucked the declines seen by other casual-dining concepts.

Beef consumption is expected to grow for the first time since 2006.

The founder of the Black Angus chain hit on the idea of selling a steak dinner for $2.99. His influence on the industry is still evident today.

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