Technology

Behind the scenes at a ghost kitchen

See inside Kitchen United's Chicago facility.

There's been a lot of buzz about ghost kitchens recently, but how do these places actually work? In August, Restaurant Business visited a Chicago ghost kitchen facility to find out.

Kitchen United is one of the leading ghost kitchen providers in the U.S., with four locations housing about 65 restaurants and more facilities planned. The company rents scaled-down kitchens to restaurants that use the space to prep orders for delivery, takeout and catering.

Check out this video to learn more.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners