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50 Great Ideas

The top industry ideas we've spotted in the last year

50 Great Ideas

42. Which water?

To make it easier for servers to refill water glasses at Union Square Cafe in New York City, guests get a glass with a red stripe if they order sparkling water and a plain glass if they request still ...

50 Great Ideas

45. Mentorship meetings

Dunkin’ Donuts holds weekly mentor meetings for its staff members. Younger employees can ask questions, bring up problems and get advice from more seasoned colleagues, providing a direct source for ca...

Operators want to build a database of customers as well as know who is in their restaurants, and the bowl for business cards has long been a low-tech way to do that. To draw attention to its take on t...

More and more restaurants are eliminating plastic straws. To educate its customers about sustainability, Mountain Brauhaus in Gardiner, N.Y., puts a flyer on every table saying “Skip the straw and sav...

As an alternative to food trucks, Dunkin’ Donuts is rolling out motorized food carts—putting coffee in the hands of mobile customers. 

When new steakhouse Boston Chops designed its layout, it included an Instagrammers table. The table, which cost $10,000 to build and outfit, includes customizable features that are controlled by the g...

At the Citibank corporate cafeteria in New York City, desserts are 50% off in the late afternoon.

To be a more appealing employer, the HR team for convenience chain RaceTrac went through its rules with one question in mind: If a policy is not there to keep customers or employees safe, question it....

Punch Bowl Social has found its guests are drinking differently than in the past, often imbibing less frequently or at different occasions. In response, the chain’s beverage director, Patrick Williams...

Jason’s Deli has a booming catering business, and at the same time prides itself on delivering on its customers’ same-day needs. The chain can feed a group of any size in as little as 90 minutes. Its ...

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