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casual_dining

Leadership

Red Lobster hires former Bloomin' exec David Schmidt as CFO

Schmidt replaces Craig Pommells, who left the chain to join Cracker Barrel in November.

Operations

4 reasons for optimism at Red Robin

Staffing challenges have slowed the chain’s comeback from COVID. But these underlying trends have the brand feeling good about the future.

The championship-winning coach will help the chain expand into the Carolinas, including his home turf of Clemson.

The chain will sell limited quantities of shirts, hats, socks and more to celebrate its 47th birthday.

Roadhouse Pay allows guests to close out at their own pace using a tablet. The chain said it has improved the dining experience and boosted tips.

Customers will be able to earn "Pancoins" with every order and exchange them in the "Stack Market" for free food.

The new restaurant in Salt Lake City is part of the chain's push into limited service, which CEO Jeff Crivello views as the future of the brand.

The casual-dining chain is coming off a five-year pruning period ready to open new restaurants again. This time, it's experimenting with ghost kitchens and other formats in addition to traditional locations.

Parent Dine Brands is investing heavily in new POS systems, a loyalty program and other technology, which it views as key to long-term growth.

Tech check: As people get back to dining in, tech providers are evolving to be of use inside the restaurant as well as out.

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