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customer service

A warehouse management system is not what you think it is

 By Restaurant Business Staff on May 22, 2009

ERP vs. WMSAn Enterprise Resources Planning system plans and manages the logical business activities of a distributor (e.g., working up a quote, sales order...

Consumer Trends

Price or service—what matters most?

 Jan. 07, 2011

During the lean times of the past couple of years, restaurant patrons have placed a high priority on “value.” However, a recent poll published in American Express MarketBriefing revealed that more customers are responding that “good service” and a “pleasant restaurant environment” are more valuable then “lots of food for a low price”—at least in full-service concepts.

Technology

Trends on the tech floor

By Amanda M. Westbrooks on Jun. 05, 2012

It’s an exciting time in hospitality technology. We’re right on the cusp of some really great game-changers, offering ways to improve the guest experience that we never before imagined. Which ones seem to have more legs than others?

Go ahead. Call us a tool.

By Peter Romeo on Oct. 01, 2013

We’ve killed the Monkey. From now on, our site will be known as RestaurantBusinessOnline.com, playing off its 111-year-old print sister. Call us crazy, but we think that name makes more sense.

Everyone’s a critic

By Amanda Baltazar on Jun. 17, 2014

Everyone's a critic; know how to respond to a review, good or bad.

This week’s restaurant nightmares: What’d you expect?

By Peter Romeo on Oct. 19, 2016

Most of us don’t need to lick an electrical outlet to realize it’s dumb. But that class of assumptive learning often escapes people who work and eat in restaurants.

Gone fishin'

By Bill Main on Jul. 22, 1999

Any good fisherman will tell you to "fish when the fish are bitin'." Sounds like common sense, so why do we often ignore the obvious when it comes to our own business?

Great expectations

By Bill Main on Feb. 12, 2003

I was browsing through the help wanted section of my local paper this morning.

PFG Net Earnings Grow 26%; Broadline Sales Increase 16% in 2Q

By Restaurant Business Staff on Aug. 02, 2005

Pointing out that internal sales and earning growth were driven by company's operational excellence and "outstanding" customer service, Bob Sledd, Chairman...

Consumer Trends

The senior customer class

By Restaurant Business Staff on Dec. 11, 2006

Some seniors may want the menu and decor to stay the same year after year. But plenty of others would just as soon shake up their dining habits.

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