customer service

Pate Dawson Company Announces Three New Leadership Appointments

By Restaurant Business Staff on Jul. 11, 2012

GOLDSBORO, N.C. (July 11, 2012)—Foodservice distributor Pate Dawson Company announced three new leadership appointments. The announcements come as Pate...

A class act

By Vanessa Richardson on Oct. 01, 2013

It’s hardly unusual for a restaurant chain to offer scholarships for college-age employees to help defray tuition costs—particularly when students have their sights set on long-term careers in food service. But Rubio’s Fresh Mexican Grill is taking the idea a step further.

Panera Bread connects

By Patricia Cobe on Jun. 17, 2014

High-tech enhancements transform Panera Bread into Panera 2.0.

Marketing

On-the-spot guest recovery

By Amanda M. Westbrooks on Nov. 14, 2016

Complaints are unavoidable in restaurants. But how operators handle issues often dictates consumers’ brand perception, as well as their willingness to return.

Help! I need some bodies

By Bill Main on Jun. 06, 1999

Help! Not just any bodies.

Back to basics

By Restaurant Business Staff on Aug. 28, 2002

There are both subtle and not-so-subtle service techniques. Some work best for fine dining, and some in a casual operation. But the basics work in every...

Latest Survey Lists Top Foodservice Vendors, Operators;

By Restaurant Business Staff on Jul. 08, 2005

"Distributor sales will not increase if you don't increase pull through." - Sven C. RisomTitled "Leadership through Innovative Solutions," the study,...

How to hire a mystery shopper

By Restaurant Business Staff on Nov. 20, 2006

If you're starting a new mystery shopper program or just looking to change providers, here are the questions to run by a shopping service before hiring them.

Back to School: New Survey Highlights Top Issues, Trends for

By Restaurant Business Staff on Aug. 11, 2009

The survey results also show increases in free/reduced meal program participation across every grade level since 2005. This fall, as Congress considers the...

Consumer Trends

Customers tend to share bad experiences over good

Mar. 11, 2011

Consumers are far more likely to communicate negative experiences with a product or service than positive ones, according to a recent survey by COLLOQUY, a magazine that serves the loyalty marketing industry.

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