customer service

Retiree traffic at restaurants rises

Retirees over the age of 65 bought an average of 193 meals each at restaurants last year up from 171 in 2009, NPD Group reports, with many seeing dining out as a priority.

Leadership

6 stunners from Chick-fil-A’s CEO

Dan Cathy provided a number of surprises during a keynote presentation at the Global Restaurant Leadership Conference. Here's a sampling.

A recent dinner out included one of those accidents that guests and servers dread...the spill. While leaning down to serve my entree, the waiter spilled sauce from the plate in his other hand onto my coat.

Do you have an emotional bond with your customers?

With A.W. Mendenhall customers located in 10 Midwestern states, the acquisition will expand Bunzl's opportunities in janitorial and sanitary maintenance, as...

Harris Couch has been named vice president, foodservice. Couch has worked more than 30 years in the foodservice industry. He has been involved in purchasing,...

CARROLLTON, TX (Aug. 31)—Panda Restaurant Group Inc. (PRG) has selected McLane Foodservice, a division of McLane Company Inc., to provide food distribution...

Patrons may grumble when restaurants raise food prices, but they seem willing to spend more for better service. According to a survey of 500 consumers from American Express MarketBriefing, diners would spend more money for pleasant atmosphere, cleanliness and friendly staff than they would for healthier menu items or freshly baked bread.

C-store operators have a valuable demographic to target, according to “Making the Grade: Student Consumer Impact on the Retail Fuels and Convenience Marketplace,” by the NPD Group. The report, which collected 12 months of data ending in June 2012, found that the 19 million college student population accounts for billions of dollars spent each year on C-store products.

Consumers soon will be able to check wait times at restaurants and add themselves to the list before ever walking through the door.

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