customer service

No goo in the loo

By Bill Main on Nov. 01, 2000

Ever enjoyed a meal out when everything — the food, the service, the ambiance — seems to be just right, only to walk into the restroom and feel like you've been transported to a third world country?

Sysco's Annual Sales Top $29 Billion

By Restaurant Business Staff on Aug. 16, 2004

HOUSTON - Sysco Corp., North America's largest foodservice marketer and distributor located here, today reported that 53-week sales for the fiscal year that...

U.S. Foodservice

By Restaurant Business Staff on May 08, 2006

North Star Foodservice has been reorganized to operate separately of U.S. Foodservice, Columbia, MD, the second largest distributorship according to the 2006...

Building a Case For Training

By Restaurant Business Staff on Apr. 07, 2008

Training is an investment in your biggest asset, your employees. These people have a direct impact on increasing sales, reducing waste, avoiding accidents and enhancing customer satisfaction. Ultimately, they have a key role in improving the quality of products and services.

Financing

Getting in on produce

By Restaurant Business Staff on Jun. 01, 2010

Maines Paper & Food Service, a mega $3 billion broadliner, set out several years ago to eliminate the competitive disadvantages companies its size often have in the produce category.

Gordon Food Service Announces Acquisition of Perkins

By Restaurant Business Staff on Jan. 31, 2012

GRAND RAPIDS, MI (January 31, 2012)—Gordon Food Service, ranked the 4th largest U.S. broadline distributor in the ID Report Top 50, has acquired Perkins,...

Social media isn’t all marketing

By Amanda Kooser on Jun. 17, 2013

Ruby Tuesday’s narrowly averted cheese-biscuit apocalypse demonstrates how social media’s role is evolving from marketing to operations. The chain has spent several years working through a major brand refresh, migrating from a down-home bar-and-grill to a more upscale-casual concept. To that end, the company decided to phase out the free cheddar biscuits given to diners, testing the new program in one area where the biscuits went AWOL. The reaction was telling: customers had a fit, sharing their displeasure through social media.

Consumer Trends

Award winning chains

By Sara Rush Wirth on Jan. 29, 2014

Technomic has announced the winners of its 2014 Chain Restaurant Consumers’ Choice Awards, which are based on consumer assessments delivered through the research and consulting firm’s ongoing Consumer Brand Metrics study.

Consumer Trends

America's favorite chains

By Sara Rush Wirth on Jan. 12, 2015

Here, based on exclusive data from Chicago research firm Technomic, is our second annual ranking of the restaurant chains that have solved the puzzle, the ones consumers say are their favorites and why.

Practice makes perfect

By Bill Main on Feb. 01, 2001

The hands start to shake. Beads of sweat begin to form. You can't watch. The stress is unbearable. But there's no turning back.

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