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customer service

Is outsourced HR for you?

 By Restaurant Business Staff on Jun. 11, 2006

As human resources director for the fast-expanding Lupe Tortilla, Monica Loera could use some help. The company has six Mexican restaurants around Houston and plans to open four more this year. Loera, who speaks Spanish, is charged with hiring the people to man the new stores.

The Online Office

 By Restaurant Business Staff on Nov. 01, 2008

HR, marketing, you name it, there are new Web tools for any operation. Here’s how to streamline your business online.

Consumer Trends

Is customer service on the decline?

Sep. 20, 2010

Findings from Empathica’s latest Consumer Insights Panel show that Americans feel customer service is getting worse. Based on feedback from a survey of 11,000 consumers, the findings reveal that things have deteriorated compared to the first quarter of 2010.

Growth-chain tweeters

By Amanda Kooser on Mar. 01, 2012

MOOYAH, Pizza Fusion, Punch Pizza, Counter Burger and Sweetgreen share their social media strategies.

Consumer Trends

Families that dine out together reap benefits

Aug. 30, 2013

Moms and dads surveyed recently by Restaurant.com claim that they enjoy going to restaurants as a family.

Marketing

A virtual networking warm-up

By Restaurant Business Staff on Mar. 25, 2014

RLC attendees share their thoughts on what will undoubtedly be a major quest for those who come to Scottsdale Sunday: How to differentiate their brands in the eyes of consumers.

Financing

Managing the wait

By Amanda M. Westbrooks on Apr. 22, 2015

Flipping tables and seating guests is a dance, requiring a mix of attention and tech to keep the pace.

Many happy returns

By Bill Main on Jun. 27, 2001

Lately, I've been asked how to handle guests who take advantage of the old (and quite frankly, outdated) saying that "The Customer is Always Right."

Off the wire

By Restaurant Business Staff on Jan. 15, 2005

Managers are getting the message. Wireless technology eases operations off-site and in-house, and can even turn a profit.

Sysco Signs Intention to Acquire Bunn Capitol

By Restaurant Business Staff on Jul. 18, 2006

Terms of the transaction, which is subject to successful completion of due diligence and board approval, were not disclosed, Sysco's announcement...

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