customer service

America's favorite chains

By Sara Rush Wirth on Jan. 12, 2015

Here, based on exclusive data from Chicago research firm Technomic, is our second annual ranking of the restaurant chains that have solved the puzzle, the ones consumers say are their favorites and why.

Practice makes perfect

By Bill Main on Feb. 01, 2001

The hands start to shake. Beads of sweat begin to form. You can't watch. The stress is unbearable. But there's no turning back.

Staying open when your street is closed

By Restaurant Business Staff on Sep. 14, 2004

Picture this: Johnny Restaurant Owner is about to take the turn he makes every morning to get onto his restaurant's street.

Wrightway and Fruit Distributors Merge Operations

By Restaurant Business Staff on Nov. 18, 2004

RICHMOND, VA -- Wrightway Foodservice and Fruit Distributors announced today the merging of both companies into what will now simply be Wrightway...

Is outsourced HR for you?

By Restaurant Business Staff on Jun. 11, 2006

As human resources director for the fast-expanding Lupe Tortilla, Monica Loera could use some help. The company has six Mexican restaurants around Houston and plans to open four more this year. Loera, who speaks Spanish, is charged with hiring the people to man the new stores.

The Online Office

By Restaurant Business Staff on Nov. 01, 2008

HR, marketing, you name it, there are new Web tools for any operation. Here’s how to streamline your business online.

U.S. Foodservice-Port Orange Breaks Ground on $33-Million Expansion

By Restaurant Business Staff on Aug. 11, 2010

PORT ORANGE, Fla. (August 6, 2010)—U.S. Foodservice broke ground this month to expand its Port Orange division's fooddistribution center to...

Ben E. Keith Increases Efficiency With New Tablets

By Restaurant Business Staff on Feb. 14, 2012

REDMOND, WA (February 14, 2012 - PRNewswire)—Ben E. Keith Co. has completed a successful rollout of more than 280 MobileDemand xTablet T7000 devices...

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