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delivery

Technology

How ChowNow is (slowly) making delivery more affordable

 By Joe Guszkowski on Jul. 26, 2023

Tech Check: The app promises zero commission fees and lower prices, pitching itself as an alternative to the mainstream aggregators. But it may be a while before it rivals giants like DoorDash and Uber Eats.

Technology

NYC's delivery fee cap is complicating a Grubhub sale

 By Joe Guszkowski on Jul. 26, 2023

The uncertain fate of the 20% cap is making it difficult for potential buyers to value the company, executives said.

Technology

Instacart wants a piece of the restaurant supply chain

By Joe Guszkowski on Jul. 26, 2023

Some restaurants have been using the grocery delivery app to get goods in a pinch. It’s now catering to them directly with a new division called Instacart Business.

Technology

Grubhub adds more perks to Grubhub+ membership program

By Joe Guszkowski on Jul. 25, 2023

Members will now get 5% back on pickup orders and lower service fees. And more features are coming.

Operations

Black Angus looks to boost delivery by eating the fee

By Joe Guszkowski on Jul. 25, 2023

The 32-unit steakhouse chain is waiving delivery fees for customers that order direct, choosing to absorb the considerable cost itself.

Technology

Applebee's and IHOP head to Japan—virtually

By Joe Guszkowski on Jul. 19, 2023

The brands will also make their debuts in France, Belgium and the Netherlands through a partnership with Franklin Junction, which matches brands with “host kitchens” that sell their food for delivery only.

Technology

Domino's caved to third-party delivery. Will other holdouts follow?

By Joe Guszkowski on Jul. 18, 2023

Tech Check: To quote former Darden Restaurants CEO Gene Lee: "No." Here's why.

Consumer Trends

Takeout becomes America's preferred dining mode

By Joe Guszkowski on Jul. 12, 2023

More than half of people say they’d rather get their food to go than eat it at a restaurant, according to a new survey from US Foods. And they’re doing it a lot more often.

Technology

Domino's, long an aggregator holdout, joins the Uber Eats Marketplace

By Jonathan Maze on Jul. 12, 2023

The pizza chain will enable customers to order through the aggregator’s mobile app, starting in four test markets this fall.

Financing

Domino's Uber Eats deal acknowledges the reality of the third-party marketplace

By Jonathan Maze on Jul. 12, 2023

The Bottom Line: The pizza delivery chain believes it can generate billions in global pizza sales by jumping on third-party aggregators’ marketplaces. In so doing, it acknowledges that the business has become a key sales tool for restaurants.

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