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Workforce

Chipotle blasts report that says it passes over Black managerial applicants

 By Heather Lalley on May 11, 2022

The survey, backed by two unions, found that job seekers with “racially distinctive” Black names were less likely to receive a callback for GM openings and other leadership posts than those with white-sounding names.

Leadership

Zaxby’s promotes Michelle Morgan to chief people officer

 By Heather Lalley on May 10, 2022

Morgan has been with the chicken finger chain for more than 20 years, starting out as a cashier. She’ll oversee recruitment, professional development and more.

Workforce

Chipotle zeroes in on its need for speed

By Heather Lalley on Apr. 27, 2022

The burrito chain is now tying manager and crew bonuses to how many burritos and bowls can be made every 15 minutes.

Leadership

Mental health, gratitude take center stage at first in-person WFF since 2019

By Patricia Cobe and Heather Lalley on Mar. 21, 2022

More than 2,000 people attended the Women's Foodservice Forum Leadership Conference, which also focused on diversity and compassion.

Workforce

Déjà vu for Chipotle as it looks to hire another 20K workers

By Heather Lalley on Feb. 10, 2022

The fast casual raised hourly wages last year and brought on thousands of new employees, returning it to pre-COVID staffing levels. But it’ll need many more workers to keep up with its fast growth.

Technology

Pret a Manger ordered to pay $677K to settle biometric lawsuit

By Heather Lalley on Jan. 21, 2022

A former employee of the fast-casual chain in Chicago said she was improperly made to use her fingerprint to clock in and out of work.

Leadership

Wingstop names its first chief people officer

By Heather Lalley on Dec. 16, 2021

Donnie Upshaw, who had served as SVP of people for the fast-casual wing chain, was elevated into the new post to oversee culture and talent management for the brand.

Workforce

Worker shortages hit some Boston Market stores on Thanksgiving

By Heather Lalley on Nov. 29, 2021

Some customers who came to pick up prepaid dinners at the fast casual left empty handed due to “isolated instances of being extremely short-staffed,” the chain said.

Workforce

Restaurants try ever-bigger lures to recruit and keep general managers

By Heather Lalley on Nov. 18, 2021

Double bonuses, airplane tickets, six-figure salaries and even their very own restaurant are just some of the perks the industry is offering to slow down turnover in the all-important GM post.

Leadership

MOD Pizza hires HR vet Dayna Eberhardt as chief people officer

By Heather Lalley on Nov. 03, 2021

Eberhardt previously spent more than 13 years in various human resources roles at Starbucks.

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