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McDonald’s U.S. president urges franchisees to start talking again

Joe Erlinger said operators' “pause” on non-essential communications was “not in the system’s best interest” as the chain’s franchise relations remain strained.


McDonald’s wants its latest discrimination lawsuit dismissed

The burger giant says that claims made by existing operators are “without merit,” and says it wants every franchisee to “thrive.”

Joe Erlinger told the system that the company needs to “provide greater transparency and visibility to the entire system” amid a dispute over fees with its operators.

Franchisors benefit from higher sales, while franchisees need to make a profit. The difference frequently causes controversy, says RB’s The Bottom Line.

Randy DeWitt has been succeeded as CEO by Jack Gibbons, and the company has been recast into a venture called FB Society

This week’s RB podcast “A Deeper Dive” features Fransmart CEO Dan Rowe talking about ghost kitchens and franchising.

The company’s operators voted to restrict unessential contact with the company amid a dispute over oncoming fees.

The burger franchise is going to mediation in a dispute with its largest franchisee over a proposed bankruptcy sale to Flynn Restaurant Group.

The company’s battle with its owners highlights franchisors’ secondary fees and charges for its operators, a common franchising flashpoint.

The company had been rebating royalty payments on delivery fees but plans to end the incentive next year, which could lead operators to raise prices on those orders.

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