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human resources

Operations

Plugging the talent drain

The warning flare was fired during our Restaurant Trends & Directions conference in Chicago, when many a QSR manager might have been wondering why they weren’t getting as many summer job candidates as they had in the past.

Operations

NY looks to end tip credit

Gov. Cuomo has set a rollback as one of his priorities for 2018.

How operators are crushing workplace bullying and fostering female talent.

And what you can steal from their lesson plans.

The chef and restaurateur hurt his own cause by not stopping with an apology to fans.

Operators say a calmer kitchen can lead to higher productivity and happier employees. Here are their tips for reducing heat in the back of house.

Check out how restaurants are tailoring custom career opportunities for employees.

In 36 years at Pal’s Sudden Service, CEO Thom Crosby has only lost seven general managers across 26 units. Check out the chain’s approach to crushing employee turnover.

Bringing dogs into an operation can bring a little more chaos, noise and cuteness. Here’s how to prepare workers to serve four-legged friends and their humans.

When operators close their doors after a fire, flood or other disasters, they can lose more than just money.

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