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human resources

Leadership

Panera Bread makes 2 C-suite appointments

 By Peter Romeo on Jan. 15, 2019

Former Sweetgreen President Karen Kelley was named chief restaurant officer and Sonic veteran Anita Vanderveer was appointed chief people officer.

Workforce

D.C. mandates anti-harassment training for full-service restaurants

 By Peter Romeo on Oct. 17, 2018

The requirement was a concession to opponents of the tip credit, who lost a second, more official vote yesterday.

Financing

3 ways restaurants are benefiting from retailers’ woes

By Peter Romeo on Jun. 06, 2018

E-retailers' wallop of brick-and-mortar stores is fostering opportunity for places that sell food instead of jeans and sneakers.

Workforce

National Restaurant Association to offer training aimed at curbing sexual harassment

By Peter Romeo on May 20, 2018

The extension of ServSafe will highlight best employment and workplace practices, starting with free webinars this summer.

Operations

This week’s 5 head-turning moments: Politics as un-usual

By Peter Romeo on May 10, 2018

Restaurants found themselves knee-deep in the swamp of politics and social controversy this week. Here are the gloppy details.

Workforce

Employee turnover rates show signs of easing

By Peter Romeo on May 10, 2018

But employers shouldn’t expect a return to easier days, warns researcher TDn2K.

Workforce

Restaurant turnover rates on the rise, again

By Alaina Lancaster on Oct. 13, 2017

Employee turnover is up after teasing the industry with plateauing numbers this summer.

Popeyes CEO uses Facebook to defuse firing controversy

By Peter Romeo on Apr. 23, 2015

After the dismissal of a pregnant manager who was robbed at gunpoint flared on social media into an unflattering controversy for the chain, Cheryl Bachelder used the same medium in an attempt to right the alleged wrong.

Leadership

8 lessons restaurateurs learned from horrible bosses

By Alaina Lancaster on Jun. 16, 2017

Check out these teaching moments from operators’ worst managers.

Technology

3 ways technology is helping restaurant staff personalize the guest experience

By Alaina Lancaster on Oct. 27, 2017

Here’s how metrics are helping employees take hospitality to the next level.

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